Shipping & Returns
We want ordering from Get MarkerMade to feel simple and stress-free. Because our shirts are made-to-order, please review the information below before placing your order.
Processing Time
Most orders are prepared and shipped within 2–4 business days.
Larger or group orders may require additional processing time.
Processing time is the time needed to prepare your order before it ships and does not include carrier transit time.
Order Changes & Cancellations
Need to change a size, design, or cancel your order? Contact us as soon as possible.
Changes or cancellations are allowed only if production has not started.
Once production begins, the order cannot be changed or canceled.
Shipping & Local Pickup
Processing happens first. Shipping time begins after processing is complete.
Delivery speed depends on the shipping carrier and shipping method selected at checkout. Tracking information will be provided once your order ships.
Free shipping on orders $50+. Orders under $50 ship for $7.95. Final shipping charges are shown at checkout.
Free local pickup is available by appointment at the Marion Police Department parking lot. Select Pickup at checkout, then wait for your Ready for pickup email before arranging a pickup time.
Returns & Exchanges
Because MarkerMade shirts are made-to-order, all sales are generally final.
We do not accept returns, exchanges, or refunds for:
- ordering the wrong size
- ordering the wrong item
- changing your mind
- no longer wanting the item
- other customer ordering errors
Please review your design, version, size, and quantity carefully before placing your order.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.
Include:
- a clear photo of the entire item
- a clear photo showing the specific problem
- photos of the shipping packaging if the package arrived damaged
Items submitted for a claim must be unworn, unwashed, and unaltered.
Approved claims will be handled with a replacement at no additional cost.
Replacement Claims
Approved replacement claims require return of the original item unless Get MarkerMade provides written instructions stating otherwise.
Please keep the item and all original packaging until your claim is fully resolved.
Do not discard, alter, wash, or wear the item while the claim is being reviewed.
We’ll provide return or replacement instructions after reviewing your claim.
Package Marked Delivered but Missing
If tracking shows your package as delivered but you cannot locate it, please first:
- check around your home, porch, mailbox, garage, or other delivery locations
- check with members of your household or neighbors who may have received it
- contact the shipping carrier for additional delivery information
If you still cannot locate the package after completing those steps, contact us and we’ll help determine the next step.
Contact Us
If you have questions before or after placing an order, we’re happy to help. Email us at hello@GetMarkerMade.com and include your order number if applicable.